Refund policy
Florent Pakistan Exchange Policy
If you wish to exchange an item, please contact us within 48 hours of receiving your order.
How to Initiate an Exchange
You can reach out to our customer care team in one of two ways:
-
By Email: Send an email to info@florentpakistan.com with the following details:
- Your Order Number and the Product Name
- A photo of your original purchase receipt
- A photo clearly showing the defect or issue
- By Phone: Call us at +92 322 9866262 (Monday to Saturday, 10:00 AM – 6:00 PM PST).
Our Policy Guidelines
- Stitched Articles: We do not offer cashback or exchanges on any stitched items.
- Unstitched Articles: We do not offer cashback, but we are happy to process an exchange for unstitched items.
What Happens Next?
Once you contact us, a customer care agent will review your request. Upon confirmation of the issue, they will reach out to guide you through our simple, 3-step exchange process.